FSP14-External Professionals Survey - Potton Social Care Services

Please complete this survey. We value our client's, staff and care workers feedback, we use this information to improve areas of the business.

Name:

Position:

You are not required to complete the above information. You may complete either name or position, or neither if you wish to remain anonymous.

Please read the questions below and rate as: Inadequate, Requires improvement, Good or Outstanding. as you feel we have performed. This will help us improve and raise the standards.

1. Is the service Safe?

I feel Service Users are protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination

Medication processes appear to be well managed

Equipment I see is well maintained

I am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon

I am involved quickly and appropriately in Service Users' care if they are assessed as requiring specialist advice or intervention

When I have been present, I feel there are the right number of staff to support the Service User’s care/support needs

2. Is the service Effective?

Staff appear to be clear about their roles and responsibilities

Staff appear to receive a good induction and I see staff shadowing more experienced staff

Staff appear to be well trained and the service is one of continual improvement

Staff accept advice and recommendations from visiting professionals which improves outcomes for those in their care

I feel the Service User is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary

3. Is the service Caring?

I feel staff treat Service Users and their loved ones with dignity, respect, kindness and compassion

There are warm positive relationships between Service Users and staff

The staff team is caring and staff work well together

Service Users' privacy appears to be always respected by staff of Potton Services during my visits and this includes their personal information

I feel staff communicate with Service Users and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic

4. Is the service Responsive?

I feel staff understand the service is for Service Users, they listen to their needs, preferences and ideas and act on them

I have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on

I am kept up to date by staff when this is necessary

Any concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed

5. Is the service Well-led?

The management team at Potton Services is well known to Service Users, relatives and staff and is easily contactable

I have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong

Staff appear to be happy in their work

I am asked, when appropriate, for my views on the wider service and I feel included in how things will be different

There appears to be good communication between management and staff

The culture within Potton Services appears to encourage contributions from all involved

Respecting My Privacy

I have been told that I can return this survey anonymously

I have been shown that I can return this survey anonymously

I am satisfied that I can return this survey anonymously if I want to

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